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Journal of the Korean Academy of Family Medicine 1989;10(6):28-35.
Published online June 1, 1989.
환자진료에 대한 의사의 만족감에 관한 연구
김은미 김자영 이철원 이혜리
연세대학교의과대학 가정의학교실
Abstract
To investigate the physician satisfaction and variable with patient encounter, We, utilizing the Questionnaire(1) of "Shore and Frank(1986)", have analyzed the collected 52 questionnaires by mail-inquiry, reconsidered the validity and reliability, and studied the application possibility. Also, making use of the reconsidered items, We surveyed the frequency of each item which has a positive effect on physician satisfaction and the frequency of each item according to the characteristics of both patient and physician.
The outcomes are as follows ;
1. It was valid that physician satisfaction with patient encounter was consisted of two factors, that is, patient-related factor(Eigen value=l.22362) and contextual factor(Eigen value=1.88436).
2. The reliability of the questionaire was proved ; of the total 14 items, 11 were reliable. The value of reliability on the six items of patient-related factor was 0.78(percent), the value of reliability on contextual factor was 0.877 and the total value on all the items was 0.83, and also it was shown that physician satisfaction with patient encounter was more influenced by contextual factor than patient-related factor.
3. This study also represented ; Physician satisfaction with patient enconter was little influenced by physician's technical respect, but was a great deal influenced by physician's emotional condition, for example, anxiety(instability), fright, and stress by any other things.
4. And the more the economical level of patients was high, the patients were chean and the patients were not first visiters, the more the frequency of physicians' positive response attitude showed a growing tendency.
5. The frequency of physician's positive response attitude showed different aspects according to physician's age and hope for further-training. That is, the frequency was higher when the physician were older and didn't hope for further-training than when not.
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