This study was designed to investigate the patient satisfaction with an office visit for the common cold. A questionaires were given to 69 patients who visited "Ohryu clinic" from June 1988 to October 1988.
The results were as follows:
1. Among 69 patients, 35 patients were male, 34 patients were female. 32(46.4%) patients belong from age 1 to 19, 21(30.4%) patients were from age 20 to 39, 12(17.4%) patients were from age 40 to 59, and 4(5.8%) patients were above 60 years old.
2. The reasons why patients visited clinic were:first, the patient who wanted to find out whether he has risky disease or not was 14(20.3%), second, the patient who wanted to have full explanation about his disease was 11(14.9%). third, the patient who expected better condition right after medication was 10(14.1%).
3. There was no close statistical correlation between age, sex marital status, educational level and the reason for visiting clinic.
4. When physician prescribed medication only, 16(23.2%) of patients were fully satisfied, 6(8.7%) were satisfied a little, 6(8.7%) were dissatisfied a bit, 11(15.9%) were fully dissatisfied. In case of mediction and injection, 18(26.0%) patients were fully satisfied, 7(10.2%) were satisfied a little, 2(2.9%) were dissatisfied a bit, 3(4.4%) were fully dissatisfied.
5. There was no close statistical correlation between age, sex, marital status, educational level, frequency of visiting clinic and patient's satisfaction.
6. 13(27.7%) patients were pleased because of physician's careful listening, 10(21.2%) were pleased because of physician's kind explanation, 7(14.9%) patients were pleased because their views were in accord with physician's kind explanation, 7(14.9%) patients were pleased because their views were in accord with physician's, 5(10.6%) patients were pleased because they received injection, fifth, 3(6.4%) were pleased because they were reassured, in order.
7. 9(40.9%) patients were displeased because of physician's insufficient explanation, 4(18.2%) patients were displeased because they didn't have enough time to talk about their conditions, 3(13.6%) patients were displeased because of physician's carelessness, 3(13.6%) patients were displeased because of no injection, 2(9.1%) patients were displeased because they didn't have laboratory examination, in order.
