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Journal of the Korean Academy of Family Medicine 1990;11(1):14-20.
Published online January 1, 1990.
감기로 내원한 환자의 만족도에 관한 조사 (A Study on the Patient Satisfaction with an Offices Visit for tbe Common Cold)
윤방부(Youn Bang Bu),이혜리(Lee Hye Ree),배철영(Chul Young Bae),김철수(Chul Soo Kim),연형흠(Hyoung Hum Yon)
연세대학교의과대학 가정의학교실
Abstract
This study was designed to investigate the patient satisfaction with an office visit for the common cold. A questionaires were given to 69 patients who visited "Ohryu clinic" from June 1988 to October 1988.
The results were as follows:
1. Among 69 patients, 35 patients were male, 34 patients were female. 32(46.4%) patients belong from age 1 to 19, 21(30.4%) patients were from age 20 to 39, 12(17.4%) patients were from age 40 to 59, and 4(5.8%) patients were above 60 years old.
2. The reasons why patients visited clinic were:first, the patient who wanted to find out whether he has risky disease or not was 14(20.3%), second, the patient who wanted to have full explanation about his disease was 11(14.9%). third, the patient who expected better condition right after medication was 10(14.1%).
3. There was no close statistical correlation between age, sex marital status, educational level and the reason for visiting clinic.
4. When physician prescribed medication only, 16(23.2%) of patients were fully satisfied, 6(8.7%) were satisfied a little, 6(8.7%) were dissatisfied a bit, 11(15.9%) were fully dissatisfied. In case of mediction and injection, 18(26.0%) patients were fully satisfied, 7(10.2%) were satisfied a little, 2(2.9%) were dissatisfied a bit, 3(4.4%) were fully dissatisfied.
5. There was no close statistical correlation between age, sex, marital status, educational level, frequency of visiting clinic and patient's satisfaction.
6. 13(27.7%) patients were pleased because of physician's careful listening, 10(21.2%) were pleased because of physician's kind explanation, 7(14.9%) patients were pleased because their views were in accord with physician's kind explanation, 7(14.9%) patients were pleased because their views were in accord with physician's, 5(10.6%) patients were pleased because they received injection, fifth, 3(6.4%) were pleased because they were reassured, in order.
7. 9(40.9%) patients were displeased because of physician's insufficient explanation, 4(18.2%) patients were displeased because they didn't have enough time to talk about their conditions, 3(13.6%) patients were displeased because of physician's carelessness, 3(13.6%) patients were displeased because of no injection, 2(9.1%) patients were displeased because they didn't have laboratory examination, in order.
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